Refund Policy

We want you to be satisfied with POLOIMPOR ASSESSORIA E INTERMEDIACAO DE NEGOCIOS. This policy explains how to request a refund for our import advisory and business intermediation services. Because we provide services and do not ship physical products, there are no product returns or exchanges. Refunds are handled as described below. Effective date: 2026-10-23.

What this policy covers

This policy applies only to the fees you pay to us for our services.

It does not cover payments you make to suppliers, carriers, customs brokers or authorities. Any refund of those payments is governed by that party's own terms.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number. You may also call +5547996370537.

We answer within 2 business days.

How you are refunded

Approved refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Contact

POLOIMPOR ASSESSORIA E INTERMEDIACAO DE NEGOCIOS LTDA · [email protected] · +5547996370537 · Rua Conego Thomaz Fontes, 145, SALA 1908 ANDAR 19 - Centro, Itajai - SC, 88301-100.